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Giving & Getting Help

Last Updated: 29th March 

Thank you to everyone in Congleton “the little town with the big heart” who has volunteered to help their neighbours at this difficult time.

This page covers many ways in which you can get help, and give help and support, as safely as possible.  You will also find a list of Useful Contacts below.

Congleton Town Council are setting up a COMMUNITY COVID-19 Information Line from 11am-7pm seven days a week, updates to follow.

Cheshire East has set up ‘People Helping People’ – a database of volunteers and those that need help and support. Please register online and the team will connect up people who need help with those who can provide it:  Register for People Helping People

If you want to get regular updates from people in the local area you could join the Congleton Coronavirus Facebook Group

How You Can Help

  • Look out for your neighbours, where it is safe to do so.
  • If you are not in a “high-risk” group (you have no underlying health condition and you are under 70), you might like to support your neighbours. You could do this by using the card below, as follows:
  1. Download the card below
  2. Wash your hand thoroughly
  3. Complete the card with your details as you wish and, wearing gloves, put it through the doors of people that may need help.

How to Help Yourself

If you receive a card through your door, copy the details down from it if you want them, wash your hands and dispose of the card.  It might be a good idea to phone the person to tell them you have received it.

If you have symptoms, please see what to do on our What You Need to Know page

If you are ‘self-isolating’ to avoid virus spread, look after your wellbeing, especially your mental health:

  • Ensure you have a plan to look after your health if you are spending time alone.
  • Talk to family and friends by phone or, preferably, by video call.
  • Establish a routine. Keep busy with hobbies, pastimes and household jobs. 
  • Get stuck into that long novel or ‘box set’ you’ve been meaning to start
  • Consider limiting the amount of news coverage and social media you consume. Sometimes the amount of content can be overwhelming.
  • If you need support, please check the Council’s Mental Wellbeing page
  • If you have no symptoms and have not been in contact with anyone who is ill, it is fine to go for a walk in the fresh air. Stay 2 metres away from anyone you meet.
  • Many of our local services and clubs are now offering their activities online- check out our Community Activities Online page.

You can also register on the People Helping People page

Useful Contacts

Name & Web LinkWhat is it for?Telephone Number
Age UK Cheshire EastHelpline for older people01625 612958
Congleton COVID-19 Information LineGeneral Information and signposting (not healthcare)Coming soon
Mental Wellbeing In CongletonList of resources and helplines for Mental Health Support
NHS 111Medical help and advice- only phone if symptoms worsen or if you are “at risk” or worried111
The SamaritansEmotional Support 24/7116 123
Domestic Abuse HubAdvice and support for families0300 123 5151
SilverlineSupport for older people0800 470 80 90
Refuge Safety TipsAdvice for people staying at home with an abusive partner or relative0808 2000 247
Self Isolation- Govt. AdviceNational Government Advice- blog for those self-isolating
RallyRoundMeApp to help friends, neighbours and families co-ordinate local support (free)
ChildLineThis service is only available to under 19’s
9am-Midnight
0800 1111
Anxiety UKMon-Fri: 9.30am-5.30pm // Sat-Sun: 10am-8pm03444 775 774

Where to go next

Do you need information about COVID-19?

Do you need information on local health services?

Do you need financial advice?

Shopping and deliveries in Congleton?

Want to keep up your hobbies and social life whilst ‘social distancing’?

Congleton Churches

Bereavement Support

Frequently Asked Questions