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Giving & Getting Help

Last Updated: 12th November

Thank you to everyone in Congleton “the little town with the big heart” who has volunteered to help their neighbours at this difficult time.

This page covers many ways in which you can get help, and give help and support, as safely as possible.  You will also find a list of Useful Contacts below.

The COMMUNITY COVID-19 Information Line is currently active, tel: 01260 541815

Cheshire East Council’s ‘People Helping People’ has many volunteers carrying out basic tasks like prescriptions, shopping and buddy phone calls. You can contact People Helping People on line on 0300 1235034 or email them

If you want to get regular updates from people in the local area you could join the Congleton Coronavirus Facebook Group

How You Can Help

Look out for your neighbours, where it is safe to do so. If you are not in a “high-risk” group (you have no underlying health condition and you are under 70), you might like to support your neighbours. You could do this by using the card below, as follows:

  1. Download the card
  2. Wash your hands thoroughly
  3. Complete the card with your details as you wish and, wearing gloves, put it through the doors of people that may need help.

If you receive a card through your door, copy the details down from it if you want them, wash your hands and dispose of the card.  It might be a good idea to phone the person to tell them you have received it.

Neighbours Helping Neighbours

We would like to hear from people who have taken on a volunteer co-ordinating role for their street, or who are prepared to help people locally. Please let us know so that if we get calls for help on the information line from one of your neighbours, we may approach you.

If you are able to help people living near you please give us the details on the form below. Your details will only be used during this COVID-19 crisis to help those who need it.

By entering your details in the form below, you are agreeing that our volunteers on the Congleton Coronavirus information phone line may pass your details to people on the streets you specify who have asked for help. Please also read our Privacy Policy.

There is no obligation and you should only do what you are able to do. If you volunteer you will also be sent some further guidance on best practice.

Yes, I’m willing to help my neighbours. Please put them in touch.











    How to Help Yourself

    If you have symptoms, please see what to do on our COVID-19 Information page

    Mental Health Support

    While you are staying at home to avoid virus spread, look after your wellbeing, especially your mental health.

    There is a new NHS Mental Health Crisis Line open to provide access to 24 hour Mental Health Support run by NHS staff.

    This telephone line is for anyone who may need support in and across Wirral, Cheshire West and Cheshire East.

    Anyone can call and talk to a dedicated Mental Health Professional, including children, young people and all adult age groups 24/7.

    The number is 0300 303 3972

    Every Mind Matters- Get Your Mind Plan

    Tips for staying well at home:

    • Ensure you have a plan to look after your health if you are spending time alone.
    • Talk to family and friends by phone or, preferably, by video call.
    • Establish a routine. Keep busy with hobbies, pastimes and household jobs. 
    • Get stuck into that long novel or ‘box set’ you’ve been meaning to start
    • Consider limiting the amount of news coverage and social media you consume. Sometimes the amount of content can be overwhelming.
    • If you need support, please check the Council’s Mental Wellbeing page
    • If you have no symptoms and have not been in contact with anyone who is ill, it is fine to go for a walk in the fresh air. Stay 2 metres away from anyone you meet.
    • Many of our local services and clubs are now offering their activities online- check out our Community Activities Online page.

    Useful Contacts

    Name & Web LinkWhat is it for?Telephone Number
    Age UK Cheshire EastHelpline for older people01625 612958
    Congleton COVID-19 Information LineGeneral Information and signposting (not healthcare)01260 541815
    Mental Health Crisis LineNHS Mental Health Support Line, open 24/7 for all age groups0300 303 3972
    Mental Wellbeing In CongletonList of resources and helplines for Mental Health Support
    NHS 111Medical help and advice- only phone if symptoms worsen or if you are “at risk” or worried111
    The SamaritansEmotional Support 24/7116 123
    Domestic Abuse HubAdvice and support for families0300 123 5151
    SilverlineSupport for older people0800 470 80 90
    Refuge Safety TipsAdvice for people staying at home with an abusive partner or relative0808 2000 247
    Self Isolation- Govt. AdviceNational Government Advice- blog for those self-isolating
    RallyRoundMeApp to help friends, neighbours and families co-ordinate local support (free)
    ChildLineThis service is only available to under 19’s
    9am-Midnight
    0800 1111
    Anxiety UKMon-Fri: 9.30am-5.30pm // Sat-Sun: 10am-8pm03444 775 774
    VisyonSupporting the emotional health of children, young people and families in Cheshire & Staffordshire.
    Phone line open Mon-Fri; 9am-5pm
    01260 290000
    Cheshire EastHousing Department0300 123 5017
    Cheshire EastEmergency Housing Department0300 123 5025
    Cheshire EastAdult Social Services Department0300 123 5010
    East Cheshire MumblerLocal Parenting Community
    Help & Resources During Lockdown
    Via website

    Where to go next

    Do you need information about COVID-19?

    Do you need information on local health services?

    Do you need financial advice?

    Shopping and deliveries in Congleton?

    Want to keep up your hobbies and social life whilst ‘social distancing’?

    Staying Safe at Home

    Congleton Churches

    Bereavement Support

    Frequently Asked Questions

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