Last Updated: 12th November
Thank you to everyone in Congleton “the little town with the big heart” who has volunteered to help their neighbours at this difficult time.
This page covers many ways in which you can get help, and give help and support, as safely as possible. You will also find a list of Useful Contacts below.
The COMMUNITY COVID-19 Information Line is currently active, tel: 01260 541815
Cheshire East Council’s ‘People Helping People’ has many volunteers carrying out basic tasks like prescriptions, shopping and buddy phone calls. You can contact People Helping People on line on 0300 1235034 or email them
If you want to get regular updates from people in the local area you could join the Congleton Coronavirus Facebook Group
How You Can Help
Look out for your neighbours, where it is safe to do so. If you are not in a “high-risk” group (you have no underlying health condition and you are under 70), you might like to support your neighbours. You could do this by using the card below, as follows:
- Download the card
- Wash your hands thoroughly
- Complete the card with your details as you wish and, wearing gloves, put it through the doors of people that may need help.
If you receive a card through your door, copy the details down from it if you want them, wash your hands and dispose of the card. It might be a good idea to phone the person to tell them you have received it.
Neighbours Helping Neighbours
We would like to hear from people who have taken on a volunteer co-ordinating role for their street, or who are prepared to help people locally. Please let us know so that if we get calls for help on the information line from one of your neighbours, we may approach you.
If you are able to help people living near you please give us the details on the form below. Your details will only be used during this COVID-19 crisis to help those who need it.
There is no obligation and you should only do what you are able to do. If you volunteer you will also be sent some further guidance on best practice.
Yes, I’m willing to help my neighbours. Please put them in touch.
How to Help Yourself
If you have symptoms, please see what to do on our COVID-19 Information page
Mental Health Support
While you are staying at home to avoid virus spread, look after your wellbeing, especially your mental health.
There is a new NHS Mental Health Crisis Line open to provide access to 24 hour Mental Health Support run by NHS staff.
This telephone line is for anyone who may need support in and across Wirral, Cheshire West and Cheshire East.
Anyone can call and talk to a dedicated Mental Health Professional, including children, young people and all adult age groups 24/7.
The number is 0300 303 3972
Tips for staying well at home:
- Ensure you have a plan to look after your health if you are spending time alone.
- Talk to family and friends by phone or, preferably, by video call.
- Establish a routine. Keep busy with hobbies, pastimes and household jobs.
- Get stuck into that long novel or ‘box set’ you’ve been meaning to start
- Consider limiting the amount of news coverage and social media you consume. Sometimes the amount of content can be overwhelming.
- If you need support, please check the Council’s Mental Wellbeing page
- If you have no symptoms and have not been in contact with anyone who is ill, it is fine to go for a walk in the fresh air. Stay 2 metres away from anyone you meet.
- Many of our local services and clubs are now offering their activities online- check out our Community Activities Online page.
|Name & Web Link||What is it for?||Telephone Number|
|Age UK Cheshire East||Helpline for older people||01625 612958|
|Congleton COVID-19 Information Line||General Information and signposting (not healthcare)||01260 541815|
|Mental Health Crisis Line||NHS Mental Health Support Line, open 24/7 for all age groups||0300 303 3972 |
|Mental Wellbeing In Congleton||List of resources and helplines for Mental Health Support||–|
|NHS 111||Medical help and advice- only phone if symptoms worsen or if you are “at risk” or worried||111|
|The Samaritans||Emotional Support 24/7||116 123|
|Domestic Abuse Hub||Advice and support for families||0300 123 5151|
|Silverline||Support for older people||0800 470 80 90|
|Refuge Safety Tips||Advice for people staying at home with an abusive partner or relative||0808 2000 247|
|Self Isolation- Govt. Advice||National Government Advice- blog for those self-isolating||–|
|RallyRoundMe||App to help friends, neighbours and families co-ordinate local support (free)|
|ChildLine||This service is only available to under 19’s|
|Anxiety UK||Mon-Fri: 9.30am-5.30pm // Sat-Sun: 10am-8pm||03444 775 774|
|Visyon||Supporting the emotional health of children, young people and families in Cheshire & Staffordshire.|
Phone line open Mon-Fri; 9am-5pm
|Cheshire East||Housing Department||0300 123 5017|
|Cheshire East||Emergency Housing Department||0300 123 5025|
|Cheshire East||Adult Social Services Department||0300 123 5010|
|East Cheshire Mumbler||Local Parenting Community|
Help & Resources During Lockdown
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